Faster from order to cash

CHALLENGE

Global chemicals company

Supplies products to a wide range of industries: raw materials, additives and process aids.
The various global operations coordinated their own Order-to-Cash efforts, which led to processes looking very different.

Create an overview of the all the Order-to-Cash processes:

Map the different process variants.
Identify the root causes for difference in lead time between different processes.

APPROACH

The actual Order-to-Cash processes from each of the regions were visualised with process mining. This included all the variants of each of the processes. The event logs from the ERP systems were used.
From various viewpoints (cycle time, performance, organisation) the processes were analysed:
- For the various bottlenecks and rework loops, root causes were identified.
- In a next step the best practices were used to improve each of the processes.

Significant reduction of the Order-to-Cash lead time.

Redesigned and more harmonised processes across the various operations.

Improved KPIs that are used in the reporting structure.

Clear identification of best practices that fed shared learning between the various operations.

Cases

Process Mining on auxiliary equipment management

CHALLENGE A firm specialising in electrical and mechanical engineering had decided to introduce process mining in the organisation, and wanted to develop the skills “in-house”. Before finalising the details, the firm wanted to gain more insight in three areas: the degree of suitability in its own bu…

Reducing the production cycle time

A production company got stuck in further reducing the production cycle time. With process mining they got it done.

Ensuring compliance

Een producent van duurzame consumptiegoederen had nieuwe procedures ingevoerd. Met process mining werd de compliance gecontroleerd.